Privacy Policy Chim Chimney

Version: March 2021

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Introduction 

Chim Chimney and Chim Chimney & Sons are chimney sweeping business which provide installation and maintenance services for roofs, stoves and chimneys. We must process personal data for the purpose of generating bookings, so that we can provide these services and in doing so, we act as a data controller.

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You may give your personal details to us directly, such as on an application or registration form or via our website, or we may collect them from another source such as a search engine or social media form. We must have a legal basis for processing your personal data. For the purposes of arranging and booking services we will only use your personal data in accordance with this privacy statement. At all times we will comply with current data protection laws.

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Collection and use of personal data 

Purpose of processing and legal basis

We will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you our services. This includes for example, contacting you to scope required work, making bookings, reminding you of chimney sweeping safety. 

If you have opted-in, we may also send you marketing information and news via email or text. You can opt-out from receiving these at any time by clicking ‘unsubscribe’ when you receive these communications from us.

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In some cases, we may also use your information during the course of internal audits to demonstrate our compliance with certain industry standards.

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We must have a legal basis to process your personal data and the legal bases we rely upon to offer our work-finding services to you are:

• Where we have a legitimate interest

• Consent for processing sensitive personal data

• To comply with a legal obligation that we have

• To fulfil a contractual obligation that we have with you

 

Legitimate interest

This is where we have a legitimate reason to process your data provided it is reasonable and does not go against what you would reasonably expect from us. Where we have relied on a legitimate interest to process your personal data our legitimate interests are as follows:

• Managing our database and keeping client records up to date

• Providing domestic or commercial sweeping and roofing services. 

• Where there are legal obligations to provide your personal data to official bodies

• Contacting you to seek your consent where we need it

• Giving you information about similar products or services that you have used from us recently

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Information to be provided when data is not collected directly from the data subject 

Categories of Data

Where the data we collected did not come directly from you (the data subject), we have collected some or all of the following personal data:

 

Personal data:

• Name, address, mobile number, email address

Please note that the above list of categories of personal and/or sensitive personal data we may collect is not exhaustive.

 

Data retention 

We will retain your personal data only for as long as is necessary for the purpose we collect it. Different laws may also require us to keep different data for different periods of time. 

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Your rights 

Please be aware that you have the following data protection rights:

• The right to be informed about the personal data we process on you

• The right of access to the personal data we process on you

• The right to rectification of your personal data

• The right to erasure of your personal data in certain circumstances

• The right to restrict processing of your personal data

• The right to data portability in certain circumstances

• The right to object to the processing of your personal data that was based on a public or legitimate interest

• The right not to be subjected to automated decision making and profiling

• The right to withdraw consent at any time

 

Where you have consented to us processing your sensitive personal data you have the right to withdraw that consent at any time by emailing chimchimneyandsons@gmail.com  fao: the Data Protection Officer, who will provide you with the required ‘Withdrawal of Consent’ form. Please note that if you withdraw your consent to further processing that does not affect any processing done prior to the withdrawal of that consent, or which is done according to another legal basis.

 

There may be circumstances where we will still need to process your data for legal or official reasons. Where this is the case, we will tell you and we will restrict the data to only what is necessary for those specific reasons.

If you believe that any of your data that we process is incorrect or incomplete, please contact our company Data Protection Officer using the email above and we will take reasonable steps to check its accuracy and correct it where necessary.

 

You can also contact us using the above details if you want us to restrict the type or amount of data we process for you, access your personal data or exercise any of the other rights listed above.

 

Cookies 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

We use both ‘session’ cookies and ‘persistent’ cookies on the website. ‘Session’ cookies will be deleted from your computer when you close your browser. ‘Persistent’ cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the ‘session’ cookies to keep track of you whilst you navigate the website, prevent fraud and increase website security. We will use the ‘persistent’ cookies to enable our website to recognise you when you visit and keep track of your preferences in relation to your use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website.

 

Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html 

 

Log Files 

We use IP addresses to analyse trends, administer the site, track users’ movements, and to gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

 

Links to external websites 

Our website may contain links to other external websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you leave our site, we encourage you to read the privacy statements of each and every website that collects personally collected by our website.

 

Sale of business 

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

 

Data Security 

We take every precaution to protect our users’ information and only employees who need the information to perform a specific job are granted access to your information.

 

We use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of email or the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via email or the internet.

 

If you share a device with others we recommend that you do not select the ‘remember my details’ function when that option is offered.

If you have any questions about the security for our website, please email: chimchimneyandsons@gmail.com  

 

Changes to this privacy statement 

We will update this privacy statement from time to time. We will post any changes on the statement with revision dates. If we make any material changes, we will notify you.

 

Complaints or queries 

If you wish to complain about this privacy notice or any of the procedures set out in it, please contact:

 

Company Data Protection Officer: Nigel Spinks

Email Address: chimchimneyandsons@gmail.com  

 

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/ , or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.